Welcome!

Posted: 4th January 2012 by Melissa in Uncategorized

Welcome to the FBS Rent Sense Blog. We will be posting weekly Rent Sense Articles written by Neil and Chris. These articles can also be seen in major publications such as the San Diego Union Tribune. Our goal is to bring quality information to help counsel those already in or interested in the industry. Check back each week to see what is new and exciting in the Property Management world.

“Nearly half of all the housing in San Diego is offered for rent. This condition has existed locally for decades and will continue for the foreseeable future. It is imperative that rental owners and rental residents respect the other for their important role in the essential segment of our local economy. The more informed each are about their respective rights and responsibilities as well as changes in the marketplace the more realistic are the expectations. That just makes good sense; Rent Sense.” – Neil,  2008

Where your home matters…

Rent Sense: What Renters Want

Posted: 18th May 2012 by Melissa in Rent Sense
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Rent Sense: What Renters Want
By Neil Fjellestad and Chris De Marco
FBS Property Management
We can’t tell you how often a rental owner comes to us with a vacancy problem and wants to tell us what the rent will be and/or their specifications for a qualified renter at that rate. Perhaps in no other industry do small businesses (independent housing providers) of goods (rental homes) and services (renter services) spend so little time responding to their customers or even asking what priorities do their renters deem important?
On the other hand, property management companies are very concerned about what our rental customers want and we talk to them a lot to find out. If we don’t keep our finger on the pulse of renter requirements and preferences how can we continue to produce optimum results for the independent rental owners we have represented for over four decades.
Certainly, there is a myriad of concerns when a potential renter looks at one rental property and compares it with another as they work out the best solutions to their financial and lifestyle requirements. These concerns have been addressed in past columns.
There are also concerns a renter has when considering doing business with one housing provider compared to another.
Here are a few priorities-
•    The rent payment needs to be securely handled with accuracy every time.  Scams flourish that somehow extract rent from a trusting potential renter without delivering product or avoid total accountability for rents, fees, and deposits upon move out. Most qualified renters prefer (68%) paying their rent to a regular rental management company versus an individual landlord.
•    All renters want their security deposit held in a separate account where these funds are subject to reasonable review.
•    The rent payment is time sensitive and should be subject to late penalties. Having said that, qualified renters are busy and over loaded. Most renters (59%) want to utilize an online rent payment option for speed, convenience and financial security.
•    Renters want an emergency contact available at all times for possible property issues that need immediate attention. In addition, renters rely on smart phones and the internet to convey their routine maintenance concerns at their convenience.
•    Financially concerned renters want the handling of their move-out:  inspection of condition, returning keys and refund of security deposits to be transparent, direct and fair.

East County Chamber Golf Tournament

Posted: 18th May 2012 by Melissa in Uncategorized

Please click on the picture below to view all the days photos!

May Legal Questions Part 3

Posted: 16th May 2012 by Melissa in Legal Questions
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11. Question:
I am the resident manager of an apartment complex where we only offer one year leases. After
six months, one of our residents gave me a thirty-day notice because he lost his job. I informed
him that a thirty-day notice is not effective during a long term lease, so he wrote me a letter
saying he was leaving because of the loud noise coming from the swimming pool late at night.
He said his attorney said he could legally do this. Is this true?

Answer:

It appears that the real reason for leaving is his inability to continue to pay rent, but even if there
was disruptive behavior in the swimming pool, he could not legally quit the premises unless he
could prove that you were negligent in maintaining peace and quiet in the apartment community.
If you took reasonable steps to maintain the quiet enjoyment of the property, the resident is
required to pay you for the remainder of the lease term.

12. Question:
Are the laws any different between “motels” and “apartments”? Where could I get a booklet or
more information on this matter?

Answer:

The laws are significantly different between motels and rental housing. For instance if a motel
customer fails to pay, the police can be immediately called to remove the customer. In a
residential rental dwelling such as an apartment, however, the owner must go through the
tenant eviction process to regain possession. You may be able to obtain information from the
California Lodging Association and the California Apartment Association.

13. Question:
Can I legally “fax” a three-day notice to pay rent or quit to my tenant at his work?

Answer:

California law specifically identifies the legal methods of service of process for a legal notice.
The methods are personal service, post and mail and substituted service. Faxing a copy is not
a valid service and is not recommended. If the tenant actually receives the notice, however,
there is case law to support the claim that if there is actual service, the method of service is
irrelevant.

14. Question:
I am an owner of several small apartment buildings. What legal responsibility and liability does
an owner have for changing locks when changing tenants?

Answer:

An owner or manager of rental property is held to the same standard of care that would be
required by a reasonable and prudent owner or manager in like circumstances. In other words,
if one of your residents claims they were robbed or injured by someone who had a key to their
apartment, they could claim you were responsible. They could prevail in court if the trier of fact
believed that a reasonably prudent owner/manager would have changed the locks when the
former resident vacated the rental unit.

15. Question:
I have been asked by another property manager if a former tenant of mine caused any problems
and if I would rent to him again. I suspected that he was a drug dealer or at least a drug user
but I cannot prove it. What can I tell her?

Answer:

If you are unsure, you should remain silent. From a legal point of view, it is always safest to say
nothing. However, if you choose to do so, you should only reveal information, if any, that you
know to be true and can be documented. When making a recommendation, you are always
running the risk that the person you are referring to believes you are defaming their good name.
Making timely notes of what you said and who you spoke to, will be valuable if you are
questioned about the conversation in the future. Discuss only facts that pertain to compliance
with your lease or rental agreement.

16. Question:
I suspect there are at least five people living in a one-bedroom apartment in one of our units.
The lease only allows three persons and they have not paid rent. I want to serve a three-day
notice to pay rent or quit, but I do not know all of their names. What should I do?

Answer:

If you serve a three-day notice, address it to the occupants for which you have the names and
also to “all others in possession.” If they pay the rent, however, you may have agreed to the
additional people living there. If you do not intend to allow their occupancy, you could also
serve a three-day notice to perform conditions and/or covenants or quit requiring that the
additional people vacate within three days. If either or both of the notices are not complied with,
you can commence with an eviction in court.

17. Question:
A tenant of three years recently vacated with only a verbal two-week notice. Can she be
charged for unpaid rent? She did not have a lease agreement and never signed anything
stating that she would give a thirty-day notice.

Answer:

If the rent is paid monthly and there is no term stated in the lease, written or verbal, the law
presumes you are under a month-to-month agreement which requires a thirty-day notice to
terminate. If no notice was given, the former tenant owes rent up to thirty days or until the time
you relet the premises (you have to try), whichever occurs first.

Ted Kimball is a partner with Kimball, Tirey & St. John LLP. The law firm specializes in landlord/tenant,
collections, fair housing and business and real estate, with offices throughout California. Property
owner’s and manager’s with questions regarding the contents of this article, please call 800.338.6039.

© 2012 Kimball, Tirey and St. John LLP

Allied Gardens Spring Fest 2012

Posted: 14th May 2012 by Melissa in Uncategorized
Tags: , , , , , ,

Kimball, Tirey & St. John LLP

Legal Alert May, 2012


California Courts in Crisis: What Every Landlord and Foreclosing Party Needs to Know


Ever since the recession began, the judiciary branch of our government has been subject to
major changes through lay-offs, new and onerous local court rules, and court closures and
consolidations, all negatively affecting the speed unlawful detainer actions go through the court
system. The state’s budget crisis has resulted in a reduction to the California judicial branch of
652 million. Added to that is the recently implemented the Sargent Shriver Civil Counsel Act,
which gives indigent residents the right to an attorney in unlawful detainer actions.
Unfortunately, these major changes are already revealing a new wave of backlogs, delays and
further burden on court budgets. The result: the unlawful detainer (eviction) process takes
longer to process than ever before.

This article will inform you of the present court environment so that you can better anticipate
what can/will occur in today’s unlawful detainer process.

Court Lay-offs and Consolidation

Many courts have been unable to sustain the number of clerks and commissioners to handle the
increased volume of unlawful detainer actions filed. Evictions in California have been and
continue to be on the rise, not just because the recession and unemployment has created
hardships on tenants to pay their rent, but also due to the large number of evictions following
foreclosure.

As an example, as recent as April, 2012, the Los Angeles Superior Court announced the most
significant reduction of services in its history. By June 30, 2012, the Court will reduce its staff by
nearly 350 workers and close 56 courtrooms. This amounts to a 24% reduction in staff, all while
case filings continue to increase. In addition, the courthouses in Santa Clarita, Beverly Hills and
Simi Valley have shut down their unlawful detainer departments and transferred their workloads
to other already overburdened courthouses. All of this has created incredible pressures on
California courts to keep up with their work. According to the Los Angeles Presiding Judge, they
cannot endure these pressures for much longer. Similar reductions of court staff have been
made throughout California. For instance, San Francisco recently announced over 200 lay-offs
of court personnel.

As a result, the timing of unlawful detainer cases flowing through the court system has slowed
down. For uncontested cases, the time line from filing the unlawful detainer to a Sheriff lock-out
has been delayed two to four weeks depending upon the court. The average number of days
for an unlawful detainer case to be processed from the initial filing to the Sheriff lock-out used to
average approximately 25 to 35 days, depending upon the court. Now the average time frame
is 35 to 45 days. For contested cases, the time frame jumped from 35 to 45 days to 55 to 75
days, again depending upon the court. For the most part, the courts in Los Angeles and San
Francisco take the longest to process unlawful detainer actions.

The Sargent Shriver Civil Counsel Act

The Sargent Shriver Civil Counsel Act (“Shriver Act”) was signed into law in the fall of 2009 and
gives poor residents the right to an attorney in unlawful detainer actions. The funding for the Act
was through increases in court filing fees (currently at $240.00 per case). The Shriver Act was
implemented in San Diego and Los Angeles Counties this year as their pilot programs. The
implementation of the Act has produced a much larger number of attorneys representing
indigent tenants. For instance the number of Legal Aid attorneys in San Diego County increased
from 2 to 7 at the beginning of this year. In Los Angeles there are at least five separate tenant
firms that have benefited either directly or indirectly from Shriver funding: Legal Aid, Eviction
Defense Network, Public Counsel, Inner City Law and BASTA. The result is that about 80% of
evictions that go to trial in the downtown LA courthouse are attorney contested. In other Los
Angeles county courtrooms where Shriver funding is not present the percentage of attorney
contested cases is about 30%.

Under the provisions of the Act, the court sends a letter to all defendants of unlawful detainer
who have decided to contest the case advising them of their “right” to counsel, listing the phone
numbers of counsel participating in the Shriver program. Keep in mind that the courts have
already sent the defendants to an unlawful detainer action a letter giving them the name and
phone number of legal aid attorneys who can represent indigent defendants. If the tenants don’t
sign up, they are approached at the time of trial and retained on the spot.

Once retained, the Shriver Act attorneys file an answer to contest the case which is frequently
accompanied by a jury demand. Note that in Los Angeles a jury trial is demanded across the
board on every matter regardless of the merits of the case. Accompanying the answer is
typically “discovery” which is the fact finding process of a lawsuit requiring depositions, written
interrogatories, or request for production of documents, previously rarely used in unlawful
detainer actions. They also consider filing delaying motions including motions to quash and
demurrers. The mere filing of these extraordinary actions gains leverage for the tenant and puts
the landlord at jeopardy for the defendants’ attorneys’ fees, especially if they lose the case in
front of a jury.

Because jury trial demands are on the rise, we advise residential landlords to consider putting a
cap on their attorneys’ fees provision in their lease. We suggest $1000.00 as the amount of the
cap. If you do not have a cap on your attorneys’ fees provision and lose a jury trial, the Shriver
Act attorneys are demanding huge amounts of attorneys’ fees to be awarded. If you are
considering a cap, please consult with our firm to ensure that your lease language is
appropriate.

It is important to keep in mind that there are statutory fees available in some unlawful detainer
actions notwithstanding whether or not the lease provides for an attorneys’ fee award. For
instance, if the tenant prevails on a habitability claim, the court can award attorneys’ fees
whether or not the lease provides for the same. In these cases, the cap would not affect the
amount of the award.

Some attorneys are advising their clients to remove the attorneys’ fee award in its entirety.
Although this would also give you protection from a high award of attorneys’ fees, it may be a
situation where you are throwing out the baby with the bath. Having an attorneys’ fee provision
with a cap allows you to use the award of attorneys’ fees as leverage to persuade a struggling
tenant to prioritize their payments by paying the delinquent rent to avoid the eviction which ends
up in a monetary judgment including rent, attorneys’ fees and court costs. Moreover, the
attorneys’ fees and costs award as part of your judgment can be recovered in the collection
process. Keep in mind, attorneys’ fees and court costs are not legally owed unless a judge
awards them in the case before them.

The results of the Shriver Act so far this year have been an increase in the number of contested
unlawful detainer cases. According to our firm’s statistics, in 2010 and 2011, the percentage of
contested cases in San Diego County was 27%, and Los Angeles, 31%. So far in 2012, due to
the Shriver Act, the number of contested cases in San Diego County jumped to 39% and in Los
Angeles to 40%.

Changes in Local Court Rules
The reduction of court personnel has also had a negative impact on some of the local court’s
rules that heretofore helped expedite the unlawful detainer process. For instance, a court order
allowing the plaintiff of an unlawful detainer action to serve the lawsuit by posting a copy on the
door and sending another certified mail. In some courts, the order was stamped by the clerk to
expedite the process. This is no longer happening because of the reduction in court personnel.

In addition, some local courts have beefed up their requirements of due diligence in serving
unlawful detainer cases, requiring landlords and lenders to conduct an investigation as to where
the defendants work, and whether or not they are in the military. This all ends up delaying the
already lengthy unlawful detainer process in California.

In conclusion, prudent landlords and lenders filing unlawful detainer actions need to be prepared
for the increase in delays and in the number of contested cases as we enter this new era of
court reductions and the Shriver Act.

For more information on this article, please contact any of our offices. You can find the office
location nearest to you by going on our website: www.kts-law.com, or by calling 800-338-6039.

Rented in 4 Days!

Posted: 10th May 2012 by Melissa in Uncategorized

6. Question:
Is the procedure for evicting a tenant from a garage any different than for a tenant who lives in a
residential unit? Is delivering a notice to a post office box legally acceptable?

Answer:

The eviction process is the same. The notice should be mailed to the post office box and
another attached to the door of the garage the same day. Even though it may not be delivered,
send another notice via mail, same day to the garage, since the code literally requires mailing
and posting to the rented premises.

7. Question:
Is there any way to impose a rent increase on tenants with a lease or do you have to wait until
the lease is expired? Can you raise rents on specific units and not all units?

Answer:

You have to wait until the lease expires unless the lease term contained an automatic rent
increase. If there is an objective business reason, you can raise rent on some units and not
others, as long as it does not violate fair housing laws. Many owners increase the rent on the
tenants’ anniversary dates.

8. Question:
I have a tenant who has been late with the rent on a number of occasions. I charge him a late
fee and he pays it. When his lease expires, do I have to renew?

Answer:

Unless you are in a rent-controlled city, you are not required to renew a tenant’s fixed term
lease and do not need to have or state a reason for non-renewal.

9. Question:
We want to give notice to vacate to a renter of a garage who has been in occupancy for over
one year. Can we give a thirty-day notice or does the sixty-day notice rule apply for garages as
well?

Answer:

You can give a thirty-day notice. Sixty-day notices are only required for residential property
when the tenant has been in possession for one year or longer and the rental agreement is
month-to-month.

10. Question:
My tenant fixes his motorcycle in the living room of his apartment. I have warned him that he
did not have a right to use our apartment as an auto repair shop. He says as long as he leaves
the apartment clean, he has the right to work on his motorcycle. What should I do?

Answer:

You should review your lease to see if he is breaching any particular condition of promise. If
not, and you are on a month-to-month tenancy, you could threaten to serve him with a thirty-day
notice to quit, or to change the terms of tenancy. If you are not on a month-to-month tenancy,
you must find a breach and serve a three-day notice to comply. If he fails to meet the demands
of the notice, the eviction lawsuit may be filed.

San Diego’s Best 2012

Posted: 7th May 2012 by Melissa in Uncategorized
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We appreciate your vote!

FBS Property Management is where your home matters!

Rent Sense: Mistakes can void rental ownership benefits
By Neil Fjellestad and Chris De Marco
FBS Property Management
There are fundamental investment mistakes made by rental owners that can unravel the potential return and negate the inherent safety of the investment. These mistakes are compounded by poor property management. This combination generally translates into a bad rental experience for the tenant(s) as well.
•    Most businesses fail due to owners’ lack of sufficient capital and experience. Rental ownership (no matter the size of the property) is a business that gets in trouble at purchase by obtaining maximum financing without sufficient down payment, inefficient attention to terms of the loan(s)m like future debt servicing requirements  (balloon payments, interest payment changes). Leverage is a powerful investment benefit but must be controlled to keep the LTV (loan to value) within safe equity parameter that allow for optimum ROI and tax code advantage while buffering against economic downturns.

•    Property improvements, preventative repairs and ongoing maintenance routines are necessary parts of the financial planning as well.

•    Mistakes on rent rates and lease terms create unnecessary vacancy and/or substantially reduce actual rent collected.
•    Insufficient and/or inadequate marketing during the lease up time (typical problem) increases the likelihood for bad tenant selection which can have negative effect on the property; financially and physically.
•    Inexperience managers hesitate to utilize aggressive rent collection, effective negotiation and/or timely eviction to maintain revenue and preserve the property.
•    Failure to respond with businesslike customer service in order to maximize resident retention can be costly as well.
•    An experienced acquisition adviser/property manager is need in the beginning. While we can have an impact at any point, we prefer to maximize the benefits of rental ownership for all the parties from the start.

Kimball,Tirey&St.JohnLLP

Landlord/ Tenant Questions & Answers

Ted Kimball, Esq.
May, 2012

1. Question:
A new tenant signed a six-month lease. Now, he claims he feels unsafe because of an incident
at the property and wants to terminate the lease. The Police Department reported that the
incident was grossly exaggerated. The tenant claims he has a 72-hour period to rescind the
lease after it is executed. Is this true?
Answer:

There is no 72-hour right of rescission for residential leases, and it appears that his reason for
wanting to terminate the lease may not hold up in court.

2. Question:
Is there a law on the length of time a resident must reside in an apartment not to be charged for
paint or carpet when they move out? What are the guidelines?

Answer:

No, the tenant can be charged for painting or carpet cleaning and/or replacement that is beyond
ordinary wear and tear.

3. Question:
I served a three-day notice on my tenants and they paid $300 of the $1050 that was due. Do I
have to serve another three-day notice to start the eviction? Should I have accepted payment?

Answer:

You did not have to accept partial payment but since you did, you must start over with a new
notice.

4. Question:
We have a one-year lease with a tenant that will expire in 4 months. If we sell the house now,
and the buyer wants to move in, would we be able to break the lease?

Answer:

The buyer “steps into the shoes” of the seller and the lease is binding upon the new owner.

5. Question:
I allowed a tenant to move-in and pay the security deposit in several payments. They are not
able to make the final payment. What can I do?

Answer:

You can serve a three-day notice to perform conditions or covenants or quit. If the tenant fails
to pay the deposit within three days from legal service of the notice, you can commence the
eviction process (unlawful detainer).